A buying office based in California needed help in its design process. Their design team shared catalogs with customers via email, making it difficult to track changes and comments efficiently. So, the team sought a more centralized communication platform to streamline the design process and improve efficiency.
The primary objective of this engagement was to develop a more efficient and centralized platform for communication between the design team and its customers.
The team proposed using Zoommet to create and share catalogs with customers to address this challenge. The platform would allow customers to review, approve, and suggest changes in the design, which the design team could easily incorporate and upload back onto the platform. This way, all communication would be available in one place, making tracking changes and producing designs that meet customer requirements easier.
The buying office agreed to use Zoommet for design communication with customers. We trained the design team on using the platform and creating and sharing catalogs with customers. They then began sharing catalogs with their customers through Zoommet and receiving feedback and changes within the platform.
Implementing Zoommet helped the buying office save 50% of the time they previously spent on email communication, leading to increased efficiency and productivity within the merchandising team. The platform’s centralized approach also helped improve visibility for tracking customer changes in the design stage, improving the design team’s ability to produce designs that meet customer requirements by 100%.
Implementing Zoommet as a centralized platform for communication between the buying office’s design team and their customers was a success. By streamlining their design process and improving their communication with customers, the buying office was able to improve outcomes for both themselves and their customers. Overall, the case study highlights the importance of using modern technology to improve communication and streamline processes, substantially enhancing productivity and customer satisfaction.